Privacy Policy

Introduction

Creaky Shed Florist is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect and process the following information:

Personal Information

Name
Billing address
Delivery address
Email address
Telephone number
Payment details (processed securely through our payment providers)
Order history

Technical Information

IP address
Browser type and version
Device information
Website usage data
Cookies and tracking information

How We Use Your Information

We use your information to:

Process and fulfil flower orders
Arrange local deliveries
Contact you regarding your order
Respond to enquiries
Improve our website and services
Prevent fraud and maintain website security
Comply with legal obligations

Delivery Information

When placing an order for a recipient, you confirm that you have permission to provide their delivery details.

We use recipient information solely for the purpose of delivering flowers and fulfilling your order.

Payment Processing

We do not store full payment card details on our servers.

Payments are processed securely through trusted third-party payment providers who comply with applicable security standards.

Marketing Communications

We may send marketing emails where you have consented to receive them.

You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders
Meet legal and accounting requirements
Resolve disputes
Maintain business records

Sharing Information

We do not sell your personal information.

We may share information with:

Delivery personnel
Payment providers
Website hosting providers
Professional advisers
Government or regulatory authorities where required by law

Your Rights

Under UK GDPR and applicable data protection laws, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Request data portability

To exercise any of these rights, please contact us.

Security

We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.

However, no internet transmission can be guaranteed as completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page.

Contact Us

For any privacy-related enquiries, please contact:

Creaky Shed Florist

Email: [Insert Email Address]